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Job Description

CARDIFF AND THE VALE OF GLAMORGAN

Our live-in care assistants provide each customer with a bespoke care experience tailored to their specific needs and preferences. The service gives customers the reassurance of 24-hour support in the comfort of their own homes. However, live-in care assistants are not expected to be continuously on duty for 24 hours, you will have pre-arranged rest periods each day.

This important role brings challenges as well as rewards. You will need patience, compassion and an ability to listen well, so you can support customers to stay in touch with the things that really matter to them, even on difficult days.

You must be able to speak clear English. Live-in care assistants need stamina and emotional resilience. You may be providing care and support to a customer who is dying, a brain-injured young person, or someone whose medical condition makes their behaviour challenging. You could walk into a person’s home and find that they have fallen, are in tears, or has been incontinent, so you should be prepared for the unexpected. The ability to remain calm, reassure customers and be responsive is essential.

You will need the ability to think clearly in a crisis and know when to seek further help and advice. Knowledge and experience of social care is definitely an advantage, but not always necessary as we provide full training. We can also support you to develop specialist expertise in your chosen area such as dementia. The most important quality you need to bring is empathy and understanding about the conditions of customers and the impact on their loved ones.

You must want to provide a standard of care that is good enough for your own family. This means valuing the unique qualities of each customer and seeing the whole person, not just a list of care needs. It is essential that you respect the dignity and rights of each customer and endeavour to support them to make their own decisions about all aspects of their care and support as far as they are able.

This is an ideal opportunity if you wish to take a step into social care. As a representative of the Bluebird Care brand, you can be proud of being part of a strong supportive team, championing the rights of our customers.

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