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Job Description

Job Description

Care Manager

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Reports to: Managing Director

Job Purpose:

At Unfading Care, our philosophy is focused on independence and securing the peace of mind which comes from having one-to-one support and gentle companionship in your own home. It enables our clients to preserve a greater degree of independence, whilst keeping safe and maintaining their own routines in the familiarity of their own home. We believe highly personalised care on a one-to one basis in a person’s own home will enable people to maintain their independence and give them choice and control over their own lives to live a happy and healthy life.

As Care Manager,  you will take operational responsibility for the day to day management of our live in care service, which will include leading a team of carers and ensuring compliance with all relevant legislation and ultimately working in co-production with the people we support to achieve positive outcomes.

Unfading Care are a small, family run organisation and our Care Manager will be innovative, forward thinking and committed to helping us develop and enhance the services we provide.

Duties and Responsibilities:

Regulatory Compliance:

• To ensure the service meets and exceeds the principles and standards of the Health and Social Care Standards (2018)
• To ensure that compliance with all other relevant regulatory bodies such as the Health and Safety Executive, The Care Inspectorate etc
• To ensure you build and maintain strong relationships with the Local authority and other key stakeholders and act promptly to any inspections, feedback or direction 
• Ensure compliance and registration with the and Scottish Social Services Council (SSSC)
• To ensure robust Governance oversight of service delivery through audits, client feedback, management of complaints, incidents and ensuring lessons learnt.

Service Delivery:

• Promote independence, choice and dignity to empower people to live as independently as possible.
• To ensure all service delivery is delivered in co-production with the people we support.
• To ensure all policies and procedures are followed and contribute to the development of robust systems and processes
• To ensure the service is delivered by suitably qualified, skilled, experienced and kind and compassionate staff.
• To ensure that staff support is highly personalised with full engagement from the client and/or families. 
• To manage and respond in a timely and professional manner to all referrals and enquiries.
• To ensure responsive rota planning which manages annual leave and other absences effectively and safely.
• To ensure the office is adequately resourced during office hours and contribute to an effective on call procedure

Leadership:

• To manage and lead a team of live in carers, lead by example and be an effective role model.
• To lead on the recruitment of suitably qualified, skilled staff who demonstrate strong Unfading Care vales of dignity, compassion and kindness.
• To lead on all workforce planning: Recruitment and retention, learning and developing, supervision and appraisal, performance management including disciplinary and capability and sickness/absence management.
• Ensure staff adhere to all policies and procedures and ensure oversight and assurances that policies are being implemented in practice.
• Ensure all staff complete all mandatory training, and client specific training to meet individual needs.
• Ensure, through the appraisal process that staff are offered the opportunity to develop and grow and support succession planning for the growth of the organisation.
• Create an open and transparent culture which enables staff to contribute to the operational and strategic development of the service
• To create a culture which encourages healthy working practices that value staff and their contribution and which puts a heavy emphasis on staff well-being.

Quality Assurance:

• To contribute and implement an effective quality assurance framework which will include a robust audit schedule, internal oversight, regular staff and client meetings and evidence of robust Governance oversight 
• To ensure actions identified in internal and external audits and inspections are made a priority and addressed in a timely fashion.
• To create a culture of continuous improvement which is regularly monitored and involves co-production with staff and the people we support.
• To lead and manage all complaints into the service and ensure these are responded to proactively, sensitively and lessons learnt are shared with relevant parties to ensure improvements are made.
• Ensure effective service delivery by seeking the views of staff and clients and acting upon concerns raised.
• Ensure all accidents and incidents and near miss events are reported, recorded and acted upon to ensure lessons learnt.
• Ensure all regulatory notifications are raised following specific events.
• Contribute to a monthly quality report which will collate adult protection concerns, compliments, complaints and significant events. Ensure Key performance indicators are also collated which will include client well- being and outcomes such as weight loss, skin integrity and medication incidents.

Service Development:

• In partnership with the senior management team, participate in the strategic development of an innovative and forward-thinking model of care.
• Create local and wider relationships and create a network to grow and develop the organisation through increased delivered hours, and maximising referral opportunities.
• To identify local needs and identity marketing opportunities and support the senior management team in developing an effective marketing plan.
• To produce Operational and Quality reports and be an outstanding ambassador for the organisation in external meetings and events.

Resource Management

• To proactively manage delegated budgets ensuring efficient use of resources.
• To develop operational controls in partnership with the senior
• management team to ensure a commitment to cost effectiveness and value for money

Person Specification:

1) Skills and Abilities:

Essential:

• Excellent communication skills
• Good spoken and written English
• Ability to prioritise
• IT literate
• History of performance management of staff
• Ability to cope under pressure
• Ability to motivate staff
• Proven experience of marketing/development in a similar role
• Strong understanding of the Health and Social Care Standards (2018)
• An ability to work ‘hands on’ when required.
• Ability to develop strong relationships with the people we support, staff, families and other professionals and stakeholder.
• Strong knowledge around the Equality act and dedicated to promoting a diverse and skilled staff team.
• Positive outlook to change

Desirable:

• Lives locally or understands the local demographic

2) Qualification & Experience:

Essential:

• Registration with SSSC
• 2 or more years management experience in a health or social care setting
• SVQ4 Health and Social Care

Desirable:

• Relevant professional qualifications e.g. social worker, nurse etc
• Experience of managing a specific domiciliary or live in care agency

3) Attitudes /Values:

Essential:

• Flexible approach to working hours in order to meet the needs of the service
• A commitment to improving the lives of Older People
• Dedication to the organisation and goals of the business
• Understands the importance of ensuring a valued staff team promotes high quality care and support for clients.

4) Other:

Essential:

• Ability to travel between locations as required
• Ability to contribute to the on-call rota in conjunction with the senior managers

Desirable:

• Car Driver

Job Details