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Job Description

Fantastic job opportunity for an extremely organised and administrative person to take on the logistic management and rostering position as a Scheduling and Rostering Assistant in the Essex West (Brentwood) branch.

Drivers only, ideally with a health care or logistic coordination background.
✨ Salary £21,000-£23,000, depending on experience and qualifications ✨

Bluebird Care is a leading provider of person-centred care in customers’ homes, with individual care planning and customers’ welfare the centre of our culture. We provide domiciliary care as well as live-in care in the community. We are seeking a Care Coordinator to join our existing team admin and care teams.

Care schedulers are the cog of a care business and they manage everybody’s rosters and ensure that the customers get continuity. Good coordination means happy customers and carers. Being flexible, adaptable, fast forward thinking is key to this role. This role is for somebody who can deal with stressful situations and stay level-headed. You need to have excellent organisational skills and attention to detail. Also, strong computer skills as everything needs to get recorded. So if you are one of these people who thrive on stress and challenges, then read on to see whether you could be the one for our team!

What does the Care Scheduling/Rostering role entail?

• Dealing with daily rota changes, job allocation and inputting customer information.
• Ensuring customer visits are allocated to a carer team.
• Correctly inputting carers' information in our systems and updating all admin resources of changes of availability and important data.
• Forward planning of rosters and organising team meetings and supervisions schedules.
• Answering phones and dealing with customers, professional associates and carers.
• Working together with other team members on other administrative issues or marketing events.
• Taking the on-call phone on a rota basis.
• Updating training systems and updating calendars and staff files.
• Be willing to complete hands-on care as and when needed to ensure customers are supported.

What skillset do you need?

Communication is key for any Care coordinator/scheduler, so you will need to be calm, patient, professional and an excellent listener.

• Highly skilled with computers (Excel, Microsoft) and mobile handset technology.
• Strong Organisation and time management skills and the ability to multi-task
  Reliability, self-motivation, hard-working and the ability to work well under pressure and in crisis situations.
• Team player and hands-on attitude as you will be required to step in on emergencies.
• Strong people skills and the ability to build relationships and negotiate
  Have the ability to deal with confrontation and crisis situations.
• Being able to problem-solve.
• Experienced in rostering systems or other planning systems (preferably Webroster)
• Having or willing to work towards NVQ 3 in Health and Social Care
  Ideally, you will live in the area of Brentwood, Ongar, Billericay, Basildon, Romford or Epping (and Surrounding areas)

YOU WILL NEED TO BE A CAR DRIVER AND HAVE USE OF YOUR OWN CAR

In return, you will become a valued part of the Bluebird Care Family.

Our Care Coordinators are at the heart of the business, you will be the person in the driving seat ensuring the growth and development of the business. Effectively you will be the Driver of the business!

We would be offering:

• Health cover cash back scheme = £1,050 per year 🏥
• 28 days holiday (pro-rata)
• Full bespoke induction training
• Paid Mileage between care visits 🚗
• Ongoing training and support
• Pension scheme
• Smartphone technology so you can do everything at the tap of a finger 📱
• Free uniform
• Earn extra money through our Carefriends app
• Career progression 📈

We also provide:

• Refer a friend = up to £200 per person (unlimited referrals)
• Full induction training and ongoing support ✏️
• Pension contributions
• Free uniform and PPE 🥼
• Vehicle repairs & MOT discounts (VIA Kwik Fit)
• Variety of local discounts (through Blue Light Card) 🔵

If you are experienced or you think you have the right skill set to be our budding care coordinator then contact us! If you come from a different sector such as NHS like a patients coordinator, or logistics organiser, we would like to hear from you.

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